International Debt Collectors since 1997
OK Incure has become one of the leading debt collection providers in Estonia as a transmitter and mediator of national and international claims. OK Incure team has experience in debt-collection market over 20+ years since 1997. Our reputation is based on a successful track record in recovering consumer debt and commercial invoices on a “No Win, No Fee” basis and in developing credit policies that maximize your revenue while keeping risks at a minimum.
OK Incure was established in 1997 as a third-party collection agency with the explicit aim of providing professional and cost-effective collection and credit management services to creditors in Estonia and worldwide. Since then, we have been consistent in making sure our clients receive the best of the best not only in terms of our knowledge of Estonian culture and customs and the Estonian judicial system, but also when it comes to service delivery, ethical standards, and global expertise.
OK Incure is the subsidiary of the Finnish debt collection company OK Perintä Oy since 2012. OK Incure OÜ and OK Perintä Oy are both part of B2Holding Group
Our Debt Recovery Service Packages
OK Incure provides debt collection solutions for banks and institutional vendors – we are leaders in purchasing NPL portfolios, third party B2B and B2C debt collection. Our vendors and business partners can rely on our solid industry experience, and trust that we aim for best practice in all our activities. Our main task is to provide account receivables management, including debt collection and going legal within the Republic of Estonia and abroad with the help of our Partners. OK Incure offers a wide scope of debt collection methods. Regardless of method, the most important principles are compliance with ethical and moral standards, protection of our partners’ and vendors’ reputation, and respect of debtor rights.
And because we are members of TCM Group International, one of the world’s most respected international debt collection networks, you are assured the services we provide are of the highest quality and ethical standards. Our membership of a global consortium also means that our services are seamlessly integrated with those of our affiliates in over 100 countries in every major economic region of the globe.
Debt Collection Quality at Your Service
To provide you with the most professional, cost-effective, and ethical debt collection services possible, we put a high premium on achieving quality levels that conform to the most demanding standards in the industry. And how do we do this? By ensuring:
- we take care of all your needs through personalized, tailor-made service packages
- all client agreements are unambiguous and transparent
- all correspondence with you and your debtor is clear, factual and on a regular basis
- all collection results are systematically monitored and promptly relayed to you
- we consult you on any steps taken in your name before such steps are taken
- all recovered monies are transferred promptly and securely
- our conduct is always in line with the highest ethical standards in the industry
- our staff are kept up to date with the latest developments in domestic and international debt collection
Our Debt Collection Methods
Our pre-legal collections steps, nearly all of which are offered on a “No Collection, No Fee” basis, include the following procedures:
- verification of debt
- debtor tracking
- sending regular demand letters and e-mails
- drafting and negotiation of payment plans
- making regular outgoing calls
- visiting debtors on-site*
- issuing a notice to commence legal action
- taking legal actions (NB! only after we receive your written agreement)
*Tracing charge applies
Debt Collection Legal Action in Estonia
Should you decide to undertake a legal action in Estonia, please note that:
- the general limitation period for debts is three years and for legal debts 10 years
- fast court proceeding has highest claim amount limit of 6400 EUR
- First stage court or European Payment Order has no claim amount limits
- the judicial system has three grades, with the Supreme Court being the highest
- payment of state tax is mandatory on submission of a claim to court
Our Claims and Clients
We collect small and large claims in both B2B and B2C scenarios. The average claim in 2019 was €1319 (calculated based on consumer and commercial claims combined). Our success rate for prompt and amicable out-of-court debt recovery has stayed at approximately 63 per cent since our inception. Legal recovery success rate was nearly 96 per cent in 2019 including own portfolio collection.
Our client portfolio consists of businesses and entities from the following areas: government, bank and finance, IT firms, legal specialists, and other debt collectors. Industries in which we have attained specialization include the building, packaging, energy, printing, and transportation industries.
Leave the expensive, time-consuming, and unpleasant negotiations with debtors to our experienced staff. We offer several options to clients, based on individual circumstances, rather than a one-size-fits-all.