General Procedure

The following information outlines TCM's general procedure for initiating international debt recovery action. Please note that there may be some variance in general procedure from country to country. Please contact your local TCM Office for information specific to your country and our International Debt Recovery Services.

You send us:

• Debtor’s identification and contact details. The more you provide, the quicker we’ll collect.
• The debt(s) balance statement.
• The interest rate to be applied (including the date it is to be effective from) and/or the fixed charge to be applied to the debt, if any. This must be supported by your contract with the debtor or by a legal provision.

We will:

• Confirm receipt of the case.
• Send a letter to the debtor, by registered mail if needed.
• Thereafter, no standard chain of action.
• We want results and take the appropriate actions including on site
  visits where appropriate.
• If ammicable efforts fail, we’ll propose legal proceedings when
  appropriate.
• If no solution is reached, we deliver a report for your administration.
• Details vary according to local habits and legal systems.

At any time:

• We can supply information on progress to date.
• We maintain continuous action (no sleeping files).

Upon collection:

• You are immediately informed.
• We transfer all funds recovered, minus commission, at your earliest convenience.

Service

Features and Benefits

General Procedure