Our commitment to fair debt collection practices is uncompromising. This means that everything we do is based on the highest degree of integrity and ethical behaviour. It is no wonder then that our collection practices have garnered the reputation as standard-bearers, and standard-setters, for the global debt collection industry.
Our commitment to fair debt collection practices is not only reflected in the professionalism of our collection, communication and remittance processes. It is also evidenced in our members’ strict adherence to TCM Group codes (e.g., our Code of Compliance) and in their membership of the national debt collections association or bar association of their respective countries. In other words, our members can only become and remain ‘our members’ if they can consistently prove that they conduct themselves in accordance with the letter of federal, national and international laws and conventions governing fair debt collection practices in domestic and international trade.
That you and your business benefit from our fair debt collection practices is clear. As your proxy, we know the intangible and tangible value of a good name in business relations, both in terms of the acquisition of new clients and of maintaining healthy relations to existing ones. Because our services conform to the most unyielding ethical standards around, you can be sure that your good name—the future of your business—is in safe hands.
What is more, ‘fair debt collection practices’ not only means ethical collection practices but also ‘gentle’ or ‘soft’ collection practices. Our 25-year success story is based on just such a soft approach to recouping monies owed. Commercial creditors know that 90% of the time debtors want to pay up but cannot do so in a timely fashion. Our collection methods capitalize on your debtor’s willingness to pay while preserving your good name, your debtor’s integrity, and, by turns, the health of your business relations and your bottom line. We will do everything within the power of the law—domestic, federal, international—to ensure your money is returned to you.